RFP Questionnaires for Financial Services, 4th Edition
Table of Contents
Section I: Introduction
A. Components of the RFP package
B. How to Use the Questionnaires
- Weeding out questions you don't need
- Adding questions
- Data requirements
- Vendor qualification information
C. Pricing
- Bundling vs. unbundling
- Making sense out of pricing estimates
Section II: Questionnaires
1. Collections
- General collections
- General lockbox
- Wholesale lockbox
- Retail and automated lockbox
- Lockbox imaging
- Lockbox networks
- Lockbox information reporting
- Remote capture of checks (ARC and Check 21)
- Return item processing
- Over-the-counter check deposits
- Over-the-counter cash deposits
- Escrow accounts
2. Disbursements
- General disbursements
- Positive pay
- Account reconciliation
- Paper-based payroll (checks)
- Zero balance arrangements
- Controlled disbursements
- Foreign draft services
- Coin and currency provision
3. Electronic Payments and E-Commerce
- General ACH
- Direct debit programs
- Other electronic collections
- Direct deposit of payroll
- Electronic payments
- Electronic tax payments
- Financial E-Commerce and Electronic Data Interchange
4. Cash Position Management
- Account structure
- Commingling prevention
- Concentration services
- Wire transfers
- Information reporting
- Integrating information
- Cash forecasting support
- Miscellaneous bank charges
5. Cards
- Credit card (merchant) processing
- Credit card processing in lockbox
- Purchasing (procurement) cards
- Pay cards
- Business credit cards
6. Short-term Investing and Borrowing
- Sweep account investment arrangements
- Custody services
- Short-term lines of credit
- Commercial letters of credit
7. Treasury Work Stations
- General items
- Communications and security
- Bank balance information
- Cash position management
- Funds transfer
- Investments
- Debt
- Bank documentation
- International
- Interfacing with ERP and other internal systems
- Pricing
8. Receivables Outsourcing
- General items
- Service capabilities
- Support
- Pricing and references
9. Payables outsourcing
- General items
- Payment processing
- Check handling
- Support
- Pricing and references
10. Customer/bank relationship
- Pricing and references
- Customer service
- Implementation support
- Relationship management and new services offered
- Compensation and written agreements
- Sarbanes-Oxley support
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